Brokerage Client Service Associate

职位要求 / 描述

<div class="content-intro"><p><strong>Who We Are:</strong></p> <p><strong>Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructure </strong>for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more.<br><br>Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 10 million brokerage accounts.<br><br>Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.<br><br><strong>Alpaca is proudly backed by $400 million in funding from top-tier global investors including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Opera Tech Ventures, SBI Group, Derayah Financial, Unbound, Peak XV, Elefund, and Y Combinator.</strong><br><br><strong>Our Team Members:</strong></p> <p>We're a dynamic team of 400+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond!<br><br>We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply.</p></div><h3><strong>Your Role:</strong></h3> <p>This is an opportunity to join a Fintech firm specializing in many facets of the broker-dealer space, with a B2B clearing platform supporting a wide network of partner brokers and API-driven workflows. </p> <h3><strong>Things You Get To Do:</strong></h3> <ul> <li>Assist clients and broker partners by being the first point of contact on service needs and issues </li> <li>Handle a diverse range of brokerage questions spanning multiple business functions, including account services, trading, transfers, funding, and operations.</li> <li>Submit and process certain operational requests as instructed by the brokerage team and/or client/broker partners. Examples include order entry, account maintenance, fund distributions, cash and stock journals, and other operational processing tasks.</li> <li>Interact with several internal groups to resolve client issues. This can include the trading desk, brokerage operations, sales team, solutions team, customer success team, engineering, and product teams. </li> <li>Assist customers with basic technical requests, including API usage questions, platform navigation, workflow guidance, and troubleshooting support.</li> <li>Support ad hoc projects and operational initiatives as assigned by management</li> </ul> <h3><strong>Who You Are (Must-Haves):</strong></h3> <ul> <li>Excited about Alpaca’s mission and what we’re building</li> <li>One to two years of experience in the securities industry.</li> <li>FINRA Series 7 license or ability to obtain within the first 6 months of employment start date</li> <li>Strong attention to detail, accuracy, and reliability with the ability to thrive in a fast-paced environment</li> <li>Must have strong written and communication skills</li> <li>Experience with FINRA, Federal, and SEC regulations</li> <li>Basic understanding of KYC and client onboarding processes</li> <li>Ability to collaborate and work effectively in a remote team environment</li> <li>Enjoys challenges and taking ownership of new responsibilities</li> </ul><div class="content-conclusion"><h3><strong>How We Take Care of You:</strong></h3> <ul> <li style="font-weight: 400; text-align: justify;"><span style="font-weig

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