Lead Software Engineer – Kraken Utilities (OSS / Telco Integrations)

职位要求 / 描述

About Kraken Utilities Kraken is a globally proven technology platform, already licensed to support over 55 million customer accounts, with a target of 100 million by 2027. It is one of the most advanced, AI-driven platforms for utility management—covering billing, CRM, meter data, and intelligent customer communications. We are now extending Kraken beyond energy into water and broadband, forming a new division: Kraken Utilities. Over the past three years, this team has been built from the ground up to re-architect and evolve Kraken for new industries—solving complex challenges like water leak detection, customer experience transformation, and high-volume data processing. We are in a rapid growth phase, with clients including:Severn Trent, Leep, Portsmouth Water, Essential Energy, TalkTalk, and Cuckoo, and a global team of 120+ people. 🏡 Where you'll fit in： This is not a “business-as-usual” engineering role. You will play a key role in shaping how Kraken integrates with telecom and utility ecosystems—designing systems that are scalable, resilient, and developer-friendly. You’ll act as a systems thinker and architect, solving multi-team challenges and building platforms that other engineers (internal and external) rely on. 🚀 What you’ll own： • Design and develop new components of the Kraken platform for broadband utilities • You will work closely with (and help shape) the OSS & Integrations function, which is responsible for: • Partner Integrations • Build and maintain integrations with telecom network providers, CPE (router) providers, and call record systems • Handle a mix of REST and SOAP APIs to provision and query network state • API & Platform Development • Develop robust APIs connecting Kraken to external telco infrastructure • Improve integration reliability and scalability • Automation • Create workflows to streamline operations between Kraken and partner systems Drive Architectural Improvements • Reduce tight coupling between integrations and core business logic (e.g. Order Management, Quoting, Charging) • Improve system stability and developer productivity • Lead on microservice design, contract testing, and integration patterns • Build facades and emulators to simulate integrations • Treat internal developers as first-class customers • Design and build an SDK layer for third party developers Team & Culture Impact • Help scale Kraken Utilities by embedding a strong engineering and customer-first culture • Influence how teams are structured and how systems evolve • Take ownership of architectural direction and execution 🧠 What you bring to the party： We’re looking for an empathetic leader who enjoys solving complex system problems. • You’ll be responsible for leading a team of engineers, making decisions on how the team operates and setting the technical direction of the team. • You'll be curious about AI developer workflows, ready to experiment and introduce new ways of working • This role will involve line management duties, as well as being hands on and close to the code. • You’ll be responsible for ensuring the quality of the code being delivered through thoughtful code review. • Work with other engineering teams and external engineering teams regularly • Work with client delivery to help prioritize, deliver and maintain work required by clients. • Be responsible for monitoring and alerting of production systems and where required, lead and manage incidents. Core Technical Skills • Experience with Python stack and Web frameworks • Strong domain modelling skills • HTTP & REST APIs • Building robust, fault-tolerant systems ⭐️ Bonus points • Experience building SDKs or APIs for other developers What Makes This Role Different： • You’ll work on platform-level architecture, not just features • You’ll design systems that impact multiple teams and external partners • You’ll help redefine how developers interact with Kraken via SDKs and abstractions You’ll have real ownership

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