Director, AI & Chatbot

职位要求 / 描述

<div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxuseysYUio6Qia64JLLAwE7dh"> <div data-page-id="doxusokjWsaOkSCIjzixAfRM3sd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxusaUYeCmu82WSkkm5KDd00db"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <h2 class="heading-2 ace-line old-record-id-doxuslsyQOGHoiYb47TiA1n51Th"><strong>Who We Are</strong></h2> <div data-page-id="Kpucdjv7JoAcSZxSf7PuRl5Yscb" data-lark-html-role="root" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-F0AqdMxHGoRttzxX8mMuzlWOssc"> <p>At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.</p> <p>OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.</p> <p>Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.</p> <p>OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.</p> </div> </div> <h2 class="heading-2 ace-line old-record-id-doxus9qcafz8J9vhi3nwZgrckWg"> </h2> <h2 class="heading-2 ace-line old-record-id-doxus9qcafz8J9vhi3nwZgrckWg"><strong>About the Team</strong></h2> <div data-page-id="RvwbdJVr9ovJUixuaKrl75NZgig" data-lark-html-role="root" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-Wc6bd6HTgothvhxENsNlbTAagSe"> <div data-page-id="V8hXdXYrIoGWkbxuWm7loArRglf" data-lark-html-role="root" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxlgRS2Ak56Im8GgBXuCKK50Vh">The Bot Intelligence is a core function within Global Business Services (GBS), responsible for building scalable, high-performance operational systems that power OKX’s global customer experience. They sit at the intersection of Customer Operations, AI &amp; Data Systems (LLMs, NLP, GenAI platforms), Product &amp; Engineering, and Knowledge &amp; Content Systems.</div> <div class="ace-line ace-line old-record-id-doxlgRS2Ak56Im8GgBXuCKK50Vh"> </div> <div class="ace-line ace-line old-record-id-doxlgRS2Ak56Im8GgBXuCKK50Vh">This function is evolving from traditional chatbot operations into a data- and AI-driven intelligence layer, enabling automation, scalability, and consistent customer experience across 40+ markets.</div> </div> </div> </div> <h2 class="heading-2 ace-line old-record-id-doxus9qcafz8J9vhi3nwZgrckWg"> </h2> <h2 class="heading-2 ace-line old-record-id-doxus9qcafz8J9vhi3nwZgrckWg"><strong>About The Opportunity</strong></h2> <div data-page-id="V8hXdXYrIoGWkbxuWm7loArRglf" data-lark-html-role="root" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-YWmKdlxhjoHGs1xRvzRlJJDjgpf">As Director, AI &amp; Bot Intelligence, you will own and scale OKX's conversational AI and bot intelligence capability globally.</div> <div class="ace-line ace-line old-record-id-YWmKdlxhjoHGs1xRvzRlJJDjgpf"> </div> <div class="ace-line ace-line old-record-id-CF3AdrTwXopNBxx8ieflVHgbgsg">You will lead the transformation of the function from performance management and annotation into a strategic, AI-driven capability that materially improves automation, efficiency, and customer experience at scale.</div> <div class="ace-line ace-line old-record-id-CF3AdrTwXopNBxx8ieflVHgbgsg"> </div> <div class="ace-line ace-line old-record-id-CF3AdrTwXopNBxx8ieflVHgbgsg">You will operate as a technical leader, a strategic partner to AI, Product, an

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